Commercial terms
Clear terms before you commit.
The practical details behind billing, capacity, onboarding, plan changes, and included tools.
Is there a minimum commitment?+
Yes. Service plans have an initial three-month minimum term and continue monthly after that. During the first 15 days, you may end the agreement in writing; time already used and any approved third-party costs will be deducted before the remaining first payment is refunded.
How does cancellation work after the minimum term?+
Give at least 30 days’ written notice before your next billing date. The plan will end on the billing date that follows the full 30-day notice period. For example, if your billing date is the 1st, notice given on 10 March ends the plan on 1 May.
Do unused hours roll over?+
No. Monthly hours are reserved delivery capacity and do not roll over. Wherever practical, we proactively use available capacity against the priorities agreed with you.
What happens if we need more time?+
Additional work is £150 per hour, excluding VAT, billed in 30-minute increments and only undertaken with prior written approval. Emergency or out-of-hours work is scoped separately. Regular overuse normally indicates that a larger plan would be more suitable.
Are tools and software licences included?+
Hacker Academy’s standard internal delivery and assessment tools, such as the tools used to perform vulnerability assessment and reporting, are included. Licences deployed into or retained in your environment, including Microsoft Defender, EDR, SIEM, cloud, or other third-party products, are charged separately with prior approval.
Can we change plan?+
Upgrades can begin immediately on a pro-rata basis or from the next billing period. Downgrades begin from the next billing period and are subject to the initial minimum term.
Is onboarding charged separately?+
No. Onboarding is included within the first month’s service capacity and covers the initial review, information and access gathering, priority setting, and first action plan. If the work required exceeds the available capacity, we agree the scope, timeline, or additional cost before proceeding.
How does the Growth penetration testing allowance work?+
The allowance is available after six continuous months or provided pro rata according to the subscription term. Testing scope and scheduling are agreed in advance, and unused allowance is not converted into cash or additional monthly hours.
